About us
ABOUT SYLPHLINE
Beauty is personal — and we believe shopping for it should feel that way too.
Sylphline is an online beauty destination created around the idea that there is no single definition of beauty. We bring together makeup, skincare, fragrance, hair and body care, and beauty tools for different routines, moods, skin tones and styles.
From the products that become part of an everyday routine to the small details that completely change a look, our aim is to make beauty feel expressive, approachable and easy to explore.
OUR APPROACH TO BEAUTY
We are interested in products that serve a real place in a beauty routine.
Sometimes that means a precise makeup essential designed to simplify an everyday look. Sometimes it means skincare that fits naturally into a morning or evening ritual. And sometimes it is simply a new colour, texture or tool that makes beauty feel more personal.
Rather than building Sylphline around one aesthetic, one age group or one definition of beauty, we want our assortment to reflect the many different ways beauty is used and enjoyed.
A CURATED, EVOLVING EDIT
The Sylphline assortment may include makeup, skincare, fragrance, hair care, body care and beauty accessories from time to time.
Our collection is intentionally evolving. Products may be added, updated or discontinued as we refine the store and discover new beauty essentials that fit the Sylphline point of view.
Because our products may be fulfilled through different manufacturing and fulfillment partners, availability and shipping origin can vary by item.
BEAUTY WITH CLARITY
We want product information to be straightforward and useful.
We work to present product descriptions, shades, features, usage information and photographs as accurately as reasonably possible. Because screen settings, lighting and individual skin tones can affect how colours and finishes appear, actual appearance may vary slightly from what is displayed online.
For cosmetic and personal-care products, we always recommend following the directions provided with the product and checking the ingredient information where relevant to your personal sensitivities.
OUR CUSTOMER COMMITMENT
A good beauty experience should continue after checkout.
Our customer care team is available to assist with order questions, delivery concerns, damaged or incorrect products, and eligible returns.
For support, contact us at:
support@sylphline.com
SYLPHLINE
Beauty, in your own language.
Company Name: Ningbo Niefan E-commerce Co., Ltd.
Company Address: Room 8-3-10, Zhihui Building No. 1, Duantang Subdistrict, Haishu District, Ningbo City, Zhejiang Province, China
Contact Information: +86 15969814076