Shipping & Delivery
SHIPPING & DELIVERY
Last updated: August 8, 2026
Sylphline ships beauty orders to customers in multiple countries and regions.
Because products may be fulfilled through different warehouse and fulfillment locations, shipping times and shipment origin may vary between products.
ORDER PROCESSING
After payment is successfully received, orders normally require up to 72 hours for order verification, fulfillment preparation, quality checks and packaging.
Orders placed during weekends, public holidays, major promotions or periods of unusually high demand may require additional processing time.
Processing time is separate from shipping time.
ESTIMATED SHIPPING TIME
Estimated standard delivery times after dispatch are:
United States & Canada:
Approximately 2–4 weeks
Australia & New Zealand:
Approximately 2–4 weeks
United Kingdom & Europe:
Approximately 2–4 weeks
Other supported destinations:
Approximately 2–5 weeks
These are estimated delivery ranges rather than guaranteed delivery dates.
Remote destinations, customs processing, carrier disruption, severe weather, local postal conditions and peak-season demand may extend delivery times.
SHIPPING CHARGES
Available shipping methods and any shipping charge are displayed during checkout.
Where Sylphline offers free shipping based on a minimum order value, the qualifying amount shown on the Site or at checkout at the time the order is placed will apply.
Promotional shipping offers may change from time to time.
MULTIPLE PACKAGES
Products in the same order may be stored or fulfilled from different locations.
As a result, a single order may arrive in two or more packages and those packages may arrive on different days.
You will not be charged twice simply because an order is divided into multiple shipments unless an additional shipping charge was clearly disclosed before checkout.
TRACKING
When tracking becomes available, we will provide tracking information by email or through your order information.
Tracking numbers may take several days after dispatch to become active or show the first carrier scan.
Orders may also be tracked through:
https://www.17track.net/en
CUSTOMS, DUTIES AND IMPORT TAXES
International orders may be subject to customs processing, import taxes, duties or local fees imposed by the destination country.
Unless these charges were expressly collected from you during checkout, they may be the responsibility of the recipient.
Customs procedures are controlled by local authorities and can delay delivery beyond Sylphline’s estimated shipping time.
ORDER CHANGES
If you need to request a correction to your order or shipping information, contact:
support@sylphline.com
Please contact us as soon as possible and preferably within 24 hours after placing the order.
We will make reasonable efforts to help, but changes cannot be guaranteed once an order has entered fulfillment or has shipped.
INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Customers are responsible for reviewing their shipping information before submitting an order.
If a package cannot be delivered because an address was incorrect, incomplete or inaccessible, additional shipping costs may apply before the order can be sent again.
Contact us promptly if you notice an error.
DELIVERY DELAYS
A delayed tracking update does not necessarily mean a parcel has been lost.
International tracking can sometimes remain unchanged while a shipment is in transit, undergoing customs processing or being transferred between carriers.
If your order is significantly outside the estimated delivery range, contact support@sylphline.com and we will review the shipment information available to us.
LOST PACKAGES
If tracking indicates that a shipment may have been lost in transit, contact us.
We may need to complete a carrier investigation before a replacement or refund can be issued.
For an eligible shipment confirmed as lost during transit, Sylphline will provide an appropriate remedy, which may include replacement or refund.
DAMAGED IN TRANSIT
If an order arrives damaged, please contact us within 14 days of delivery and include photographs of the product and packaging.
Approved damaged-in-transit claims will be handled in accordance with our Return & Refund Policy.
DELIVERED BUT NOT RECEIVED
If tracking shows a package as delivered but you cannot locate it, please first:
Check the delivery location and mailbox
Ask household members
Check with neighbours or building reception where appropriate
Contact the local carrier
If the parcel still cannot be located, contact support@sylphline.com as soon as possible so we can review the available tracking information.
CONTACT
For shipping questions:
support@sylphline.com
Company Name: Ningbo Niefan E-commerce Co., Ltd.
Company Address: Room 8-3-10, Zhihui Building No. 1, Duantang Subdistrict, Haishu District, Ningbo City, Zhejiang Province, China
Contact Information: +86 15969814076