Terms of service

TERMS OF SERVICE

Last updated: August 13, 2026

These Terms of Service govern your access to and use of https://sylphline.com and purchases made from Sylphline.

The Site is operated by:

Trading as: Sylphline
Email: support@sylphline.com

By accessing the Site, creating an account or placing an order, you agree to these Terms and the policies referenced in them.

1. ABOUT SYLPHLINE

Sylphline is an online retailer of beauty and personal-care products.

Products offered from time to time may include makeup, skincare, fragrance, hair and body care, beauty tools and related accessories.

The selection may change without notice.

2. ELIGIBILITY

To make a purchase, you must have legal capacity to enter into a binding transaction under the laws applicable to you.

If you are under the age of majority where you live, an authorized parent or guardian must make or approve the purchase where required by law.

3. PRODUCT INFORMATION

We make reasonable efforts to provide accurate product names, descriptions, images, shades, quantities and pricing.

Beauty products can appear differently depending on lighting, photography, device settings, screen calibration and individual skin tone.

For this reason, we cannot guarantee that every cosmetic colour displayed on your screen will exactly match the physical product.

Minor packaging changes may also occur where they do not materially change the product.

Nothing in this section limits any mandatory consumer right that may apply where a product is materially misdescribed, defective, unsafe or otherwise does not conform to applicable consumer protection law.

4. BEAUTY AND PERSONAL-CARE USE

Products should be used only as directed and for their intended purpose.

Customers are responsible for reviewing ingredient information, instructions, warnings and suitability before use.

Individual sensitivity and cosmetic results vary.

If irritation or an unexpected reaction occurs, discontinue use and seek appropriate professional advice where necessary.

Information on Sylphline is provided for general product and beauty purposes and is not a substitute for medical diagnosis or treatment unless a product is expressly regulated and presented otherwise.

Nothing in this section limits any rights or remedies that cannot lawfully be excluded where a product is defective, unsafe or otherwise fails to comply with applicable law.

5. AVAILABILITY

Products may be available in limited quantities.

Adding a product to your cart does not reserve inventory.

We may change, limit or discontinue products, shades, variants, promotional offers or product availability.

6. ORDERS

An order submitted through the Site is a request to purchase.

We may refuse or cancel an order where reasonably necessary, including in cases involving:

  • Inventory errors

  • Pricing errors

  • Suspected fraud

  • Payment authorization failure

  • Abusive purchasing activity

  • Resale activity

  • Shipping restrictions

  • Technical errors

If we cancel a paid order, we will issue an appropriate refund for the cancelled amount.

Nothing in this section affects any mandatory rights you may have under applicable consumer law.

7. PRICES AND CURRENCY

Prices are displayed in the currency selected or made available through the Site.

The final price and currency shown at checkout will apply to the transaction.

If your bank or payment provider converts currencies, it may apply its own exchange rate or fees.

Prices, promotions and discounts may change without notice before an order is placed.

Any price adjustment or correction after an order is placed will be handled in accordance with applicable law.

8. PAYMENT

Payment methods available at checkout may include debit or credit cards, PayPal, Klarna and other Shopify-supported payment methods depending on location and eligibility.

Payment services are provided in part by third-party providers and may be subject to their separate terms.

You authorize the applicable payment provider to charge the amount shown at checkout.

9. PROMOTIONS AND DISCOUNTS

From time to time, Sylphline may offer discounts, bundles, Buy One Get One offers, promotional gifts or other special offers.

Each promotion may have additional conditions displayed with the offer.

Unless otherwise stated:

  • Promotions cannot be exchanged for cash

  • Promotions may not be combined

  • Availability is limited

  • Sylphline may correct an obvious promotional or technical error

  • Returns may cause a promotional order to be recalculated

Nothing in promotional terms limits any mandatory consumer rights that apply to the underlying products.

10. SUBSCRIBE & SAVE

Certain products may be offered through a recurring Subscribe & Save option.

When you choose a subscription, you authorize recurring charges according to the price and frequency displayed when you subscribe.

For example, a product may be offered for recurring delivery every 30 days with a subscription discount.

The specific terms shown when the subscription is created control the frequency and recurring price.

You may cancel an eligible subscription before the next order is processed through the cancellation method made available to you or by contacting support@sylphline.com.

Cancelling a subscription does not automatically cancel an order that has already been billed or entered fulfillment.

Any mandatory cancellation or subscription rights provided by applicable law remain unaffected.

11. SHIPPING

Orders are subject to our Shipping & Delivery Policy.

Processing and delivery dates are estimates unless we expressly state otherwise.

Products in one order may be fulfilled from different locations and delivered separately.

International shipments may also be affected by customs, local carriers and destination-country requirements.

Nothing in this section reduces any mandatory legal rights relating to delayed, lost, damaged or undelivered goods.

12. RISK AND DELIVERY

Responsibility for loss or damage passes in accordance with applicable consumer law.

Nothing in these Terms reduces any mandatory legal protection relating to goods lost or damaged while being delivered using a shipping service arranged by Sylphline.

If a package arrives visibly damaged, contains damaged goods or appears to be missing an item, customers should contact us as soon as reasonably possible at support@sylphline.com.

We may request reasonable supporting information, such as photographs of the package, shipping label or affected product, to help us investigate the issue.

Any request for supporting information does not remove or reduce rights that cannot lawfully be excluded.

13. ADDRESS INFORMATION

You are responsible for providing complete and accurate shipping information.

If you notice an error, contact support@sylphline.com as quickly as possible.

We cannot guarantee that an address can be changed after fulfillment begins.

Where an address error results from information supplied by the customer, additional delivery or reshipping costs may apply where permitted by law.

Nothing in this section limits liability where delivery failure results from an error for which Sylphline is legally responsible.

14. RETURNS AND REFUNDS

Returns, refunds, damaged items and missing products are governed by our Return & Refund Policy.

Because Sylphline sells cosmetics and personal-care products, certain used, opened or hygiene-sensitive products may not qualify for a change-of-mind return.

A restriction on change-of-mind returns does not apply where doing so would unlawfully restrict a mandatory consumer right.

Where a product is defective, unsafe, damaged, materially misdescribed, different from the product ordered or otherwise non-conforming, any remedies required by applicable consumer law remain available.

Mandatory consumer rights continue to apply regardless of any separate voluntary return conditions offered by Sylphline.

15. CONSUMER RIGHTS AND STATUTORY PROTECTIONS

15.1 Mandatory Consumer Rights

Nothing in these Terms, our Return & Refund Policy, Shipping & Delivery Policy or any other Sylphline policy is intended to exclude, restrict or reduce any consumer right, statutory guarantee, implied term or remedy that cannot lawfully be excluded or limited.

Where applicable consumer protection law provides rights in addition to those stated in our policies, those mandatory rights remain unaffected.

15.2 Products Must Conform to Applicable Legal Requirements

Where required by applicable law, products supplied by Sylphline must comply with legal requirements relating to matters such as:

  • Correspondence with the product description

  • Quality

  • Fitness for an applicable disclosed purpose

  • Safety

  • Quantity

  • Conformity with the product ordered

  • Other statutory or implied requirements that apply to the transaction

Nothing in our product descriptions, disclaimers or policies overrides obligations that cannot legally be excluded.

15.3 Faulty, Unsafe or Misdescribed Products

If you believe a product you received is defective, unsafe, materially misdescribed or otherwise does not conform to applicable legal requirements, please contact us as soon as reasonably possible.

Please provide:

  • Your order number

  • The product concerned

  • A description of the issue

  • Any reasonably available photographs or other information that may help us assess the problem

We may review the circumstances and request reasonable information necessary to verify the claim.

Where applicable law entitles you to a remedy, Sylphline will provide the remedy required by that law.

Depending on the applicable law and circumstances, this may include a replacement, refund, price adjustment or another legally required remedy.

15.4 Incorrect Products or Variants

If Sylphline sends a product, shade, quantity or variant materially different from what you ordered, please contact us promptly.

Where the error is attributable to Sylphline, we will provide an appropriate solution in accordance with applicable law and our policies.

You will not be required to surrender any mandatory consumer rights because an incorrect item has been delivered.

15.5 Damaged Products

If a product arrives damaged, please contact us as soon as reasonably possible after discovering the damage.

We may request photographs of:

  • The damaged item

  • The outer package

  • The inner packaging

  • The shipping label

This information helps us investigate delivery and fulfillment issues.

Failure to provide a particular form of evidence does not automatically eliminate any statutory right where applicable law provides otherwise.

15.6 Missing Products

Products in a single order may occasionally be shipped separately.

If an item appears to be missing, first review any available shipment information.

If the item has not been shipped separately, contact support@sylphline.com with your order information.

Where Sylphline is legally responsible for a missing product, we will provide an appropriate remedy in accordance with applicable law.

15.7 Delivery Protection

Where Sylphline arranges delivery, mandatory consumer rights relating to loss or damage during delivery remain unaffected.

Nothing in these Terms transfers risk to a consumer earlier than permitted by applicable law.

Delivery estimates do not remove any legal obligations or remedies that apply in relation to non-delivery, loss, unreasonable delay or damage.

15.8 Change-of-Mind Returns and Hygiene-Sensitive Goods

Our voluntary change-of-mind return rules are separate from your statutory rights.

Because cosmetics and personal-care products can become hygiene-sensitive after opening or use, certain opened or used products may be excluded from voluntary change-of-mind returns where permitted by law.

This restriction does not prevent a customer from exercising mandatory rights relating to a product that is defective, unsafe, materially misdescribed, incorrect or otherwise legally non-conforming.

These Terms do not create a general right to cancel or return a purchase solely because a customer changes their mind unless such a right is:

  • Offered under our Return & Refund Policy; or

  • Required by applicable law.

15.9 Refunds and Other Remedies

Where a refund or other remedy is legally required, we will process the applicable remedy in accordance with applicable law.

Where a refund is issued, it will generally be returned through the original or applicable payment method unless another method is required or agreed.

Processing times after a refund is initiated may depend on banks, card networks, payment providers or other financial institutions outside Sylphline's direct control.

15.10 International Customers

Sylphline sells products to customers in different countries and regions.

Consumer protection rights vary between jurisdictions.

Nothing in these Terms requires a consumer to waive a protection that the laws applicable to that consumer do not allow a business to exclude, restrict or waive.

Where mandatory consumer protection laws of the country or region in which you normally reside apply to your purchase despite the governing-law provision in these Terms, those mandatory protections remain unaffected.

15.11 Complaints and Consumer Remedies

If you have a concern regarding a product, delivery, refund or other consumer matter, contact:

Email: support@sylphline.com

We will review complaints reasonably and may request information necessary to understand and resolve the issue.

Nothing in these Terms prevents you from exercising any right to contact a competent consumer protection authority, regulator, dispute-resolution body or court where such a right is available under applicable law.

15.12 No Waiver of Statutory Rights

A voluntary warranty, promotional guarantee, refund policy or customer-service remedy offered by Sylphline is provided in addition to any mandatory statutory rights unless applicable law provides otherwise.

Your statutory rights are not replaced merely because Sylphline offers a separate commercial or voluntary remedy.

16. ACCOUNTS

You may be able to purchase as a guest or create a customer account.

You are responsible for keeping account credentials confidential and for activity occurring through your account where permitted by law.

Notify us if you believe your account has been used without authorization.

17. REVIEWS, FEEDBACK AND USER CONTENT

If you voluntarily submit a review, photo, testimonial, comment or other content to Sylphline, you confirm that you have the right to provide it.

You grant Sylphline a non-exclusive, worldwide, royalty-free license to use, reproduce, display and adapt that content for operating and promoting Sylphline, subject to applicable law and any specific permission terms presented when the content is submitted.

We may remove content that is unlawful, misleading, abusive, infringing or unrelated to the relevant product or service.

Nothing in this section authorizes Sylphline to use customer content in a manner prohibited by applicable privacy, intellectual-property or consumer law.

18. INTELLECTUAL PROPERTY

The Sylphline name, website design, original text, graphics and other content owned by Sylphline are protected by applicable intellectual-property laws.

You may use the Site for personal shopping purposes.

You may not copy, reproduce, scrape, commercially exploit or redistribute protected Site content without authorization except where permitted by law.

19. PROHIBITED USE

You must not use the Site to:

  • Commit fraud or unlawful activity

  • Introduce malicious code

  • Attempt unauthorized access

  • Interfere with Site security

  • Collect customer information without authorization

  • Infringe intellectual-property rights

  • Misrepresent your identity

  • Abuse promotional offers

  • Use automated systems in a manner that materially disrupts the Site

20. THIRD-PARTY SERVICES

The Site relies on third-party services including Shopify, payment providers, carriers and other technology providers.

Some features may direct you to or integrate with third-party services.

Independent third parties may apply their own terms and privacy policies.

The use of third-party service providers does not remove any responsibility that applicable law requires Sylphline to retain toward consumers.

21. WEBSITE AVAILABILITY

We aim to keep the Site accessible and accurate but cannot guarantee uninterrupted operation.

We may update, suspend or change features where reasonably necessary for maintenance, security, business or technical reasons.

Nothing in this section limits liability or consumer remedies where applicable law does not permit such limitation.

22. DISCLAIMER

To the maximum extent permitted by law, the Site and its general informational content are provided on an “as available” basis.

Nothing in these Terms excludes warranties, guarantees, implied terms or other protections that cannot lawfully be excluded.

In particular, these Terms do not remove mandatory rights relating to defective, unsafe, misdescribed or non-conforming products.

Product and beauty information on the Site is intended for general informational purposes and does not replace professional medical advice where medical advice is appropriate.

23. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Sylphline is not responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.

Nothing in these Terms limits or excludes liability where limitation or exclusion is prohibited by law.

This includes any liability that cannot legally be excluded or restricted for:

  • Fraud or fraudulent conduct

  • Personal injury where liability cannot legally be limited

  • Defective or unsafe products where mandatory liability applies

  • Breach of mandatory consumer protection obligations

  • Any other liability that applicable law does not permit us to exclude or restrict

Consumer rights that apply in your country or region remain unaffected.

24. INDEMNITY

To the extent permitted by law, you agree to be responsible for losses reasonably resulting from your unlawful misuse of the Site or deliberate violation of these Terms.

This section does not create liability for ordinary consumer use of Sylphline.

Nothing in this section requires a consumer to indemnify Sylphline where such an obligation would be prohibited or unenforceable under applicable law.

25. PRIVACY

Personal information is handled in accordance with our Privacy Policy.

By using the Site, you acknowledge that ecommerce transactions require the processing of information necessary for payment, fulfillment, delivery, security and customer service.

Any personal information will be handled subject to applicable privacy and data-protection laws.

26. SEVERABILITY

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Where possible, an invalid or unenforceable provision will be interpreted or limited only to the minimum extent necessary to make it lawful and enforceable.

27. NO WAIVER

If Sylphline does not immediately enforce a provision of these Terms, that does not automatically waive our right to enforce it later.

A failure or delay in exercising a contractual right does not affect any mandatory consumer right.

28. GOVERNING LAW

These Terms and contracts with Sylphline are governed by the laws of the Hong Kong Special Administrative Region, without prejudice to mandatory consumer rights that apply in the country or region where you normally reside.

Nothing in this governing-law clause requires a consumer to give up protections that applicable law does not allow a business to waive.

Where mandatory law gives a consumer the right to bring a claim or exercise a remedy in another jurisdiction, nothing in these Terms is intended to unlawfully prevent that right.

29. CHANGES TO THESE TERMS

We may update these Terms when our services, products, technology or legal obligations change.

The version in effect when an order is placed will generally apply to that order unless applicable law requires otherwise.

Changes will not retrospectively remove mandatory consumer rights that have already arisen in relation to a purchase.

The current version of these Terms will be made available through the Site.

30. CONTACT

Questions about these Terms, consumer rights, products or orders may be sent to:

Trading as: Sylphline
Email: support@sylphline.com
Website: https://sylphline.com

Company Name: Ningbo Niefan E-commerce Co., Ltd.

Company Address: Room 8-3-10, Zhihui Building No. 1, Duantang Subdistrict, Haishu District, Ningbo City, Zhejiang Province, China

Contact Information: +86 15969814076