CONTACT US
CONTACT US
We’re here to help with your Sylphline order and shopping experience.
Whether you have a question about an order, shipping, a product, a return or something you see on our website, our customer care team will be happy to assist.
CUSTOMER CARE
Email:
support@sylphline.com
We aim to reply to most customer enquiries within one business day. During weekends, holidays, product launches or periods of unusually high order volume, responses may take a little longer.
ORDER QUESTIONS
For the fastest assistance with an existing order, please include:
Your full name
Your order number
The email address used when placing the order
A short description of your question
If you are contacting us about a damaged, incorrect or missing item, please also include clear photographs where applicable.
ORDER CHANGES
If you need to request a change to your shipping information or order details, please contact us as soon as possible and preferably within 24 hours of placing your order.
Once an order has entered fulfillment or has been shipped, we may no longer be able to make changes.
TRACKING YOUR ORDER
Once tracking becomes available, you can follow your shipment using the tracking information provided in your shipping confirmation.
Tracking information may take several days after dispatch to begin showing movement.
You may also enter your tracking number at:
17TRACK
https://www.17track.net/en
RETURNS
Please do not send a return to an address shown on a shipping label without first contacting us.
All return requests must be started through:
support@sylphline.com
Our team will confirm whether your item is eligible and provide the appropriate return instructions.
GENERAL ENQUIRIES
For questions about Sylphline, our products, policies or website, contact:
support@sylphline.com
We appreciate your patience and ask that you avoid sending multiple messages about the same request, as duplicate enquiries may slow down response times.
Company Name: Ningbo Niefan E-commerce Co., Ltd.
Company Address: Room 8-3-10, Zhihui Building No. 1, Duantang Subdistrict, Haishu District, Ningbo City, Zhejiang Province, China
Contact Information: +86 15969814076